Why am I being asked to verify my identity?

To prevent fraud and to make any account-related changes, Hola Wallet will ask you to verify your identity from time to time. We also ask you to verify your identity to ensure no one but you changes your payment information.

As part of our commitment to remain the most trusted cryptocurrency platform, all Identification Documents must be verified through the Hola Wallet mobile app. We do not accept emailed copies of your identity documents for verification purposes.